The wellbeing and safety of local people is our main concern.

We adopt a zero tolerance stance on the abuse, neglect or discrimination of any person, but particularly people at risk or in vulnerable situations.

Who is an adult at risk?

An adult at risk is anyone aged 18 and over who:

  • has needs for care and support
  • is experiencing, or at risk of, abuse or neglect
  • is unable to protect themselves against harm or exploitation

Are you worried about someone?

If you are worried about a vulnerable adult, please don’t stay silent:

Phone Adult Social Care on 0300 123 2224
Email Adult Social Care at adults@somerset.gov.uk
Contact the police on 101 or in an emergency call 999

What will happen next?

If you report concerns because you suspect that a vulnerable adult is being abuse, or you are being abused yourself:

  • You will be listened to and your concerns will be taken seriously.
  • Your concerns will be looked into fully and fairly.
  • You will be involved in decision making and trained staff will work with you to stop the abuse and agree with you steps to protect you from further harm.
  • You will get advice about the help and support available.

To help us respond to your concerns it is important for us to know what you, or the person experiencing the abuse, wants to happen next.

Our work with you will focus on what is important to you, what you wish to achieve and in what way we can help to keep you safe.

There are times when we will need to share information with partner organisations to help improve your safety and well-being.